Contact Us
Get in Touch with Projvex
We're here to help! Whether you have a question about a product, need assistance with an order, or simply want to learn more about what Projvex offers, our team is ready to assist you. We pride ourselves on providing friendly, knowledgeable support and aim to respond to every inquiry as quickly as possible.
Contact Information
Reach out to us using any of the methods below, and we'll get back to you promptly:
Email Address: content@projvex.shop
Email is often the fastest way to reach us for non-urgent inquiries. We typically respond to all email messages within one business day during regular business hours.
Phone
Phone Number: (505) 588-8854
Prefer to speak with someone directly? Give us a call during our business hours, and a member of our team will be happy to assist you.
Mailing Address
If you need to send us documentation, correspondence, or product returns, our physical address is:
Projvex
7 Buena Vista Ave
Cortlandt Manor, NY 10567
United States
Business Hours
Our customer support team is available during the following hours:
- Monday – Friday: 9:00 AM – 5:00 PM (Eastern Time)
- Saturday – Sunday: Closed
We observe major U.S. federal holidays and will be closed on those days. If you contact us outside of business hours, we will respond on the next business day.
Response Times
We strive to respond to all inquiries as quickly as possible:
- Email inquiries: Typically within one business day
- Phone calls: Answered during business hours; voicemails returned within one business day
- General questions: Most inquiries are resolved on first contact
During peak periods such as holidays or promotional events, response times may be slightly longer, but we always do our best to get back to you promptly.
Orders, Shipping & Returns Inquiries
Order Status & Tracking
If you have questions about an existing order, please have your order number ready when you contact us. You can find your order number in the confirmation email sent to you after completing your purchase. We'll be able to provide you with the most current status and tracking information for your shipment.
Shipping Information
All orders shipped within the United States enjoy free shipping. Standard delivery time is 3–5 business days from the date your order is processed and shipped. If you have specific questions about delivery to your location or need expedited service, please contact us and we'll work with you to find the best solution.
Returns & Exchanges
Projvex offers a 30-day return window from the date of delivery. If you need to initiate a return or exchange, or if you have questions about our return policy, please reach out to us via email or phone. We'll guide you through the process and provide you with a return authorization and instructions. For complete details on eligibility, conditions, and procedures, please visit our Return Policy page.
Product Questions
Have a question about a specific product, its features, compatibility, or availability? We're happy to provide detailed information to help you make an informed purchase decision. Contact us by email or phone, and we'll provide all the details you need.
We're Here to Help
At Projvex, customer satisfaction is our top priority. Whether your question is big or small, we're committed to providing you with the support and information you need. Don't hesitate to reach out—we look forward to hearing from you!