Shipping policy

Shipping Destinations

Projvex currently ships to addresses within the United States. We deliver to all 50 states, including standard residential and commercial addresses. Shipping availability may vary depending on carrier service limitations, operational restrictions, local regulations, regional accessibility, or product-specific shipping conditions. Certain remote locations, U.S. territories, APO/FPO/DPO military addresses, or restricted delivery areas may require extended shipping timeframes or additional handling. If you are uncertain whether we can ship to your location, please contact us at content@projvex.shop or 5055888854 before placing your order.

Shipping Rates and Free Shipping

Shipping within the United States is FREE on all orders. There are no minimum purchase requirements, no handling fees, and no additional shipping charges for standard delivery to eligible U.S. addresses. The price you see at checkout is the final price you pay, plus any applicable sales tax calculated based on your shipping destination.

Order Processing and Handling Time

Orders placed through Projvex are generally processed within approximately 1 to 2 business days following successful payment confirmation. Processing includes order verification, inventory confirmation, quality inspections, secure packaging, shipping label preparation, and fulfillment procedures. Orders are processed during standard business days, Monday through Friday, excluding weekends, federal holidays, and any temporary operational closure periods.

Processing times may occasionally be extended during periods of high order volume, seasonal demand, promotional campaigns, inventory restocking, or unforeseen operational disruptions. If your order requires additional processing time, we will make reasonable efforts to notify you via the email address provided at checkout.

Delivery Estimates

Once your order has been processed and shipped, the estimated delivery time for most eligible United States destinations is approximately 3 to 5 business days. This delivery window begins after your order leaves our facility and is handed over to the shipping carrier, not from the date of purchase.

Delivery estimates are provided for informational purposes only and are not guaranteed delivery dates. Actual shipping and delivery times may vary due to factors including but not limited to: weather conditions, natural disasters, transportation delays, shipping carrier operational disruptions, regional accessibility challenges, federal or state holidays, customs inspections (if applicable), address accuracy issues, recipient availability, or other circumstances beyond the reasonable control of Projvex.

While we strive to meet all estimated delivery windows, Projvex cannot be held liable for delays caused by third-party carriers or events outside our direct operational control.

Shipping Carriers and Tracking Information

Projvex partners with reputable national and regional shipping carriers to deliver your orders safely and efficiently. Carriers may include USPS, UPS, FedEx, or other logistics providers selected based on destination, package size, delivery speed, and operational requirements.

Once your order has shipped, you will receive a shipping confirmation email at the email address provided during checkout. This email will include your tracking number and a direct link to track your shipment in real time through the carrier's website. Tracking information is typically updated within 24 hours of shipment and allows you to monitor your package's progress from our facility to your delivery address.

If you do not receive a shipping confirmation email within 3 business days of your order, or if you experience any issues accessing tracking information, please contact us immediately at content@projvex.shop or 5055888854.

Address Accuracy and Delivery Responsibility

Customers are solely responsible for providing accurate, complete, and current shipping information at the time of checkout. This includes the recipient's full name, street address, apartment or suite number (if applicable), city, state, and ZIP code. Projvex is not responsible for orders delayed, returned, or undelivered due to incorrect, incomplete, or outdated address information provided by the customer.

If a package is returned to us by the carrier due to an incorrect address, refusal of delivery, multiple failed delivery attempts, or because the package was unclaimed, we will contact you to arrange reshipment. Reshipment may be subject to additional shipping charges, even though standard shipping is free, to cover carrier return fees and re-processing costs.

Customers are encouraged to review their shipping address carefully before completing checkout. Address changes or corrections may be accommodated if requested immediately after order placement and before the order has been processed or shipped. Contact us as soon as possible at content@projvex.shop or 5055888854 if you need to update your shipping address.

Split Shipments and Multiple Packages

Depending on product availability, inventory location, warehouse logistics, or order size, your order may be shipped in multiple packages or separate shipments. Split shipments may arrive on different days and may be handled by different carriers. Each shipment will generate a separate tracking number, and you will receive individual shipping confirmation emails for each package.

There is no additional charge for split shipments. All packages within a single order are covered under our standard free shipping policy. If you have questions about split shipments or need assistance tracking multiple packages, please contact us at content@projvex.shop or 5055888854.

Delivery Delays and Shipping Issues

While we make every effort to ensure timely delivery, shipping delays can occasionally occur due to circumstances beyond our control, including but not limited to: severe weather events, natural disasters, carrier operational disruptions, transportation strikes, federal or state emergencies, public health crises, increased shipping volumes during peak seasons, customs delays, or logistical complications.

If your order has not arrived within the estimated delivery window, we recommend first checking the tracking information provided in your shipping confirmation email for the most current status and delivery updates. If tracking shows that your package is delayed, lost, or experiencing delivery issues, please contact us immediately at content@projvex.shop or 5055888854. We will work directly with the shipping carrier to investigate the issue, locate your package, and determine the best resolution, which may include reshipping your order or issuing a refund, depending on the circumstances.

Projvex is committed to resolving shipping issues promptly and fairly, but we cannot be held liable for delays, damages, or losses that occur after the package has been transferred to the carrier and is outside our direct control.

Lost or Damaged Packages

If your package is confirmed lost by the shipping carrier or if you receive a package that is visibly damaged, please contact us immediately at content@projvex.shop or 5055888854. We will initiate an investigation with the carrier and work to resolve the issue as quickly as possible.

For damaged shipments, please retain all original packaging materials, including the box, packing materials, and any damaged items, as the carrier may require inspection or photographic evidence to process a claim. If the product inside is damaged, we will arrange for a replacement shipment or issue a refund, depending on product availability and your preference.

For lost packages, we will wait for the carrier's investigation to conclude before taking further action. If the carrier confirms the package is lost, we will reship your order at no additional cost or provide a full refund, based on your preference and product availability.

Undeliverable or Returned Packages

Packages may be returned to Projvex by the carrier if delivery cannot be completed due to an incorrect or incomplete address, multiple failed delivery attempts, refusal of delivery by the recipient, or because the package was unclaimed at the delivery location or post office. If your package is returned to us, we will notify you via email and provide options for reshipment.

Reshipment of returned packages may be subject to additional shipping fees to cover carrier return costs and reprocessing, even though our standard shipping is free. If you choose not to have the package reshipped, we will issue a refund for the purchase price of the product(s), minus any restocking fees or costs incurred due to the return, in accordance with our Return Policy.

International Shipping, Duties, and Taxes

At this time, Projvex ships exclusively within the United States and does not offer international shipping to addresses outside the U.S., including U.S. territories that may require international shipping procedures. We are continually evaluating opportunities to expand our shipping capabilities and may offer international shipping in the future.

If international shipping becomes available, customers will be responsible for all applicable customs duties, import taxes, brokerage fees, and any other charges imposed by the destination country's customs authorities. These charges are determined by the destination country and are not included in the product price or shipping cost. Projvex is not responsible for any customs delays, fees, or import restrictions that may apply to international shipments.

Order Tracking and Delivery Confirmation

All shipments include tracking services. Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to monitor your package's journey in real time. Most carriers provide detailed tracking updates, including pickup, in-transit scans, out-for-delivery notifications, and delivery confirmation.

Delivery confirmation is recorded by the carrier when the package is successfully delivered to the address provided. This may include a signature (if required), photographic proof of delivery, or confirmation of placement at the delivery location. If you have concerns about package security or prefer alternative delivery instructions (such as leaving the package with a neighbor or at a specific location), please contact the carrier directly using the tracking information provided, as Projvex cannot modify delivery instructions once the package is in transit.

Shipping Restrictions and Prohibited Items

Certain products may be subject to shipping restrictions based on federal or state law, carrier policies, product size, weight, hazardous materials classification, or destination-specific regulations. Restricted items may include, but are not limited to: hazardous materials, flammable substances, aerosols, lithium batteries (depending on type and quantity), perishable goods, or items restricted by law in certain states or localities.

If a product in your order cannot be shipped to your location due to legal or carrier restrictions, we will notify you as soon as possible and offer a suitable alternative, such as substitution with a similar product, partial shipment of eligible items, or a refund for the restricted item(s).

Holiday and Peak Season Shipping

During major holidays, peak shopping seasons (such as Black Friday, Cyber Monday, and the December holiday season), and promotional events, order volumes may increase significantly, leading to longer processing times and potential carrier delays. We strongly recommend placing orders well in advance of any specific delivery deadlines to allow adequate time for processing and shipping.

While we make every effort to maintain our standard processing and delivery windows during peak periods, we cannot guarantee delivery by a specific date. Projvex is not responsible for carrier delays or disruptions that occur during high-volume periods, and expedited processing or shipping services are not available at this time.

Contact Us for Shipping Questions

If you have any questions, concerns, or issues related to shipping, delivery, tracking, processing times, address changes, or any other aspect of our shipping services, please do not hesitate to contact us. Our customer support team is available to assist you and provide timely updates regarding your order.

Email: content@projvex.shop

Phone: 5055888854

Address: 7 Buena Vista Ave, Cortlandt Manor, NY 10567, United States

You may also reach us through our online contact form available on our website. We are committed to providing excellent customer service and will respond to all shipping inquiries as promptly as possible.

Changes to This Shipping Policy

Projvex reserves the right to modify, update, or revise this Shipping Policy at any time to reflect changes in our shipping procedures, carrier partnerships, operational capabilities, legal requirements, or business practices. Any changes will be posted on this page with an updated effective date. We encourage customers to review this Shipping Policy periodically to stay informed about our current shipping terms and conditions.

Continued use of our website and placement of orders after any changes to this Shipping Policy constitutes acceptance of the updated terms.