Privacy policy

Introduction

Welcome to Projvex. This Privacy Policy explains how Projvex ("we," "us," or "our") collects, uses, discloses, stores, and protects your personal information when you visit our website at projvex.myshopify.com, make purchases, or otherwise interact with our services. By accessing or using our website, placing an order, or providing personal information to us, you acknowledge and agree to the practices described in this Privacy Policy. We are committed to protecting your privacy, maintaining transparency about how we handle your information, and complying with applicable privacy laws, including the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), and other relevant federal and state laws throughout the United States.

This Privacy Policy describes what categories of personal information we collect, how we use and share that information, your rights regarding your personal information (including specific rights for California residents), and how to contact us with privacy-related questions or requests. We encourage you to read this Privacy Policy carefully and to review it periodically for any updates.

Store Information and Contact Details

Projvex operates as an online retailer, and our official contact information is as follows:

  • Store Name: Projvex
  • Website: projvex.myshopify.com
  • Email: content@projvex.shop
  • Phone: 5055888854
  • Address: 7 Buena Vista Ave, Cortlandt Manor, NY 10567, United States

For privacy-related inquiries, to exercise your privacy rights, or to submit a data request, please contact us using the email or phone number listed above. Additional information on how to exercise your rights is provided below.

Categories of Personal Information We Collect

Projvex collects several categories of personal information from and about our customers and website visitors. The specific information we collect depends on how you interact with us, the services you use, and the choices you make. Below are the primary categories of personal information we may collect:

Order and Account Information

When you place an order, create an account, or communicate with us, we collect information such as your name, billing address, shipping address, email address, and phone number. We also collect details about the products you purchase, order history, transaction amounts, and preferences associated with your account. This information is necessary to process and fulfill your orders, provide customer service, communicate with you about your orders, and maintain accurate business records.

Payment Information

To process payments, we collect payment card information, billing addresses, and related transaction details. Payment information is handled securely through our third-party payment processors (such as those integrated with Shopify), and we do not store complete payment card numbers on our own servers. Payment processors use industry-standard security measures, including encryption and tokenization, to protect your financial information.

Device and Technical Information

When you visit our website, we automatically collect certain technical information about your device and how you interact with our site. This includes your IP address, browser type and version, operating system, device identifiers, referring/exit pages, clickstream data, pages viewed, time spent on pages, and other usage statistics. We also collect geolocation information derived from your IP address to help us understand where our visitors are located and to provide relevant content and shipping options.

Cookies and Online Identifiers

We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing activity, preferences, and interactions with our website. This includes information about your shopping cart, login sessions, marketing campaign engagement, and website navigation patterns. For more details, see the "Cookies and Tracking Technologies" section below.

Communications and Customer Service Information

If you contact us via email, phone, chat, or other communication channels, we collect the content of your communications, your contact information, and any other information you choose to provide. We use this information to respond to your inquiries, provide customer support, resolve issues, and improve our services.

Marketing and Preference Information

If you subscribe to our newsletters, participate in promotions, or otherwise consent to receive marketing communications, we collect information about your marketing preferences, subscription status, and engagement with our marketing materials (such as email open rates and click-through rates). This helps us personalize our communications and provide you with relevant offers and information.

How We Use Your Personal Information

We use the personal information we collect for a variety of business and operational purposes, including:

  • Order Processing and Fulfillment: To process your orders, verify payment information, arrange shipping and delivery (which typically takes 3-5 working days), and provide order confirmations and updates.
  • Customer Service and Support: To respond to your inquiries, provide assistance, handle returns and refunds (in accordance with our 30-day return policy), resolve complaints, and improve our customer service operations.
  • Account Management: To create and maintain your account, manage your preferences, enable account features, and provide personalized experiences.
  • Payment and Financial Operations: To process payments, verify transactions, prevent fraud, manage billing and invoicing, and maintain financial records. Prices displayed on our website are exclusive of tax; applicable sales tax is calculated and added at checkout based on your shipping destination.
  • Website Functionality and Improvement: To operate, maintain, and improve our website, ensure security, analyze usage patterns, identify and fix technical issues, and enhance user experience.
  • Analytics and Business Intelligence: To understand customer behavior, analyze trends, measure the effectiveness of our marketing campaigns, evaluate product performance, and make informed business decisions.
  • Marketing and Communications: To send you newsletters, promotional offers, product announcements, and other marketing communications (with your consent where required), and to personalize marketing content based on your interests and past interactions.
  • Fraud Prevention and Security: To detect, prevent, and investigate fraudulent transactions, unauthorized access, security incidents, and other illegal or harmful activities, and to protect the rights, property, and safety of Projvex, our customers, and others.
  • Legal Compliance: To comply with applicable laws, regulations, legal processes, and government requests; to enforce our terms of service and other agreements; and to protect our legal rights and interests.
  • Business Operations: To manage our business operations, perform accounting and auditing functions, maintain records, and conduct internal research and development.

How We Share Your Personal Information

We do not sell your personal information in the traditional sense. However, we do share your personal information with third-party service providers, business partners, and other entities in the following circumstances:

Service Providers

We share personal information with trusted third-party service providers who perform services on our behalf and help us operate our business. These service providers are contractually obligated to use your information only for the purposes we specify and to protect your information in accordance with this Privacy Policy. Categories of service providers include:

  • E-commerce Platform and Hosting: We use Shopify to host our online store and manage our website infrastructure. Shopify processes and stores customer information on our behalf and provides essential e-commerce functionality. Shopify's use of your information is governed by their own privacy policy.
  • Payment Processors: We use third-party payment processors to handle credit card transactions and other payment methods securely. These processors receive and process payment information necessary to complete transactions but do not use this information for other purposes.
  • Shipping and Fulfillment Providers: We share shipping addresses and order details with shipping carriers and fulfillment partners to deliver products to you. Shipping within the United States is free, and deliveries typically arrive within 3-5 working days.
  • Analytics Providers: We use analytics services (such as Google Analytics) to analyze website traffic, user behavior, and campaign performance. These providers may collect information through cookies and similar technologies as described below.
  • Marketing and Advertising Partners: We work with email marketing platforms, advertising networks, and social media platforms to deliver targeted marketing communications and advertisements. These partners may use cookies and tracking technologies to collect information about your interactions with our ads and website.
  • Customer Service and Communication Tools: We use third-party tools to manage customer communications, support tickets, chat services, and call center operations.

Business Transfers

If Projvex is involved in a merger, acquisition, sale of assets, bankruptcy, or other business transaction, your personal information may be transferred to the acquiring or successor entity as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or use of your personal information, as well as any choices you may have regarding your personal information.

Legal and Protective Purposes

We may disclose your personal information when we believe in good faith that disclosure is necessary to comply with the law, enforce our policies, respond to legal process (such as subpoenas or court orders), protect our rights or property, prevent fraud or illegal activity, or protect the safety and security of our customers or the public.

With Your Consent

We may share your personal information for other purposes with your explicit consent or at your direction.

Cookies and Tracking Technologies

Projvex and our third-party partners use cookies, web beacons, pixels, local storage, and similar tracking technologies to collect information about your use of our website and to provide, maintain, and improve our services.

What Are Cookies?

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work more efficiently, to provide a better user experience, and to provide information to the website owners. Cookies can be "session" cookies (which expire when you close your browser) or "persistent" cookies (which remain on your device until deleted or until they expire).

How We Use Cookies and Similar Technologies

We use cookies and similar technologies for the following purposes:

  • Essential Cookies: These cookies are necessary for the website to function properly and enable core features such as shopping cart functionality, secure login, payment processing, and navigation. Without these cookies, certain services cannot be provided.
  • Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often, how long visitors spend on each page, and whether they encounter error messages. We use this information to analyze website performance, identify areas for improvement, and better understand our customers' needs.
  • Functionality Cookies: These cookies allow the website to remember your preferences and choices (such as language, region, or items in your shopping cart) and provide enhanced, personalized features.
  • Advertising and Marketing Cookies: These cookies are used to deliver relevant advertisements, track the effectiveness of marketing campaigns, and limit the number of times you see the same advertisement. They may be placed by us or by third-party advertising networks with our permission.

Third-Party Cookies and Tracking

We allow certain third parties (such as Google Analytics, social media platforms, and advertising networks) to place cookies and use similar tracking technologies on our website to collect information about your browsing activity across different websites and over time. This information may be used to provide targeted advertising based on your interests and to measure the effectiveness of online advertising campaigns. Some of these third parties may combine information collected on our website with information collected on other websites or services.

Your Cookie Choices

Most web browsers are set to accept cookies by default. You can usually modify your browser settings to decline cookies or to alert you when cookies are being sent. Please note that if you disable or refuse cookies, some parts of our website may become inaccessible or may not function properly. You can also opt out of interest-based advertising through industry opt-out tools such as the Digital Advertising Alliance's opt-out page (www.aboutads.info/choices) or the Network Advertising Initiative's opt-out page (www.networkadvertising.org/choices).

Do Not Track Signals

Some web browsers have a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activities tracked. Our website does not currently respond to DNT signals or similar mechanisms. However, you can control cookies and tracking through your browser settings and the opt-out mechanisms described above.

California Consumer Privacy Rights (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), provides you with specific rights regarding your personal information. This section describes your California privacy rights and how to exercise them.

Categories of Personal Information We Collect, Use, and Disclose

In the preceding 12 months, we have collected and disclosed for business purposes the following categories of personal information from California consumers:

  • Identifiers: Such as name, email address, phone number, postal address, IP address, account username, and device identifiers.
  • Financial Information: Such as payment card information, billing address, and transaction details (processed through third-party payment processors).
  • Commercial Information: Such as purchase history, order details, products purchased, and shopping behavior.
  • Internet or Network Activity: Such as browsing history, search history, website interaction data, and information regarding your interaction with our website, emails, and advertisements.
  • Geolocation Data: Such as general location information derived from your IP address.
  • Inferences: Such as preferences, interests, and behavioral profiles derived from the above categories of information.

We collect these categories of personal information directly from you, automatically through your use of our website, and from third-party sources such as analytics providers and advertising partners. We use and disclose these categories of personal information for the business and commercial purposes described in the "How We Use Your Personal Information" and "How We Share Your Personal Information" sections above.

Your California Privacy Rights

As a California resident, you have the following rights:

  • Right to Know: You have the right to request that we disclose to you the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected your personal information, the business or commercial purposes for collecting or selling personal information, the categories of third parties with whom we share personal information, and the categories of personal information that we sold or disclosed for a business purpose.
  • Right to Delete: You have the right to request that we delete your personal information that we have collected from you, subject to certain exceptions (for example, we may retain information necessary to complete a transaction, comply with legal obligations, detect security incidents, or exercise our legal rights).
  • Right to Correct: You have the right to request that we correct inaccurate personal information that we maintain about you.
  • Right to Opt-Out of Sales and Sharing: You have the right to opt out of the "sale" or "sharing" of your personal information, as those terms are defined under the CCPA/CPRA. While we do not sell personal information in the conventional sense, certain data sharing for targeted advertising purposes may be considered a "sale" or "sharing" under California law. See the "Do Not Sell or Share My Personal Information" section below for more information.
  • Right to Limit Use of Sensitive Personal Information: If we collect and use sensitive personal information (such as precise geolocation, racial or ethnic origin, or personal information collected from a known child), you have the right to limit our use of that information. Currently, we do not collect or use sensitive personal information for purposes beyond those allowed by the CPRA.
  • Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising any of your CCPA/CPRA rights.