Refund policy

Return Window

Projvex offers a 30-day return window for eligible purchases. This return period is Projvex's own policy; United States federal law does not provide a statutory cooling-off period for most online purchases. The 30-day return window begins on the delivery date confirmed by the shipping carrier associated with your order. Return requests submitted after the expiration of the 30-day period may not qualify for refunds, exchanges, replacements, or store credits unless otherwise required under applicable United States consumer protection laws.

Eligibility for Returns

To qualify for a return, products must meet the following conditions:

  • The item must be unused, unworn, unwashed, undamaged, and in the same condition in which it was originally received.
  • Products should include original packaging, manuals, accessories, inserts, labels, protective materials, and proof of purchase where applicable.
  • Returned merchandise must be packaged carefully and securely to prevent damage during transit.
  • Products returned with signs of misuse, excessive wear, abuse, intentional damage, unauthorized modifications, missing parts, or incomplete packaging may not qualify for a full refund.

Projvex reserves the right to inspect all returned items before approving refunds, exchanges, or replacement requests to verify compliance with return eligibility standards. Returned merchandise that does not satisfy these conditions may be denied, partially refunded, or returned to the customer depending on the condition of the item received by Projvex.

How to Initiate a Return

Customers wishing to return an eligible product must contact Projvex for authorization before sending any items back. Unauthorized returns may experience delays, rejection, or difficulties during the return processing procedure. To request a return, please contact us using the following information:

  • Email: content@projvex.shop
  • Phone: 5055888854
  • Online Contact Form: https://Projvex.myshopify.com/pages/contact

When contacting us, please provide your order number, the item(s) you wish to return, and the reason for the return. Our customer support team will review your request and provide return instructions, including the return address and any applicable return authorization information. Customers should not send products back without prior authorization from Projvex.

Return Address

Once your return has been approved, you will receive return instructions including the return shipping address. Do not ship items to our business address without prior authorization. The approved return address will be provided in your return authorization communication.

Return Shipping

Eligible approved returns within the United States qualify for free return shipping. Once a return request has been reviewed and approved, customers may receive return instructions and prepaid return shipping materials where applicable. Projvex covers the cost of return shipping for standard returns of eligible items within the 30-day return window.

Please ensure that returned items are packaged securely to prevent damage during transit. Projvex is not responsible for items lost or damaged during return shipment if the customer does not follow the provided return instructions or use the authorized return method.

Refund Method and Timing

Once your returned item is received and inspected by Projvex, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your original method of payment within a reasonable timeframe.

Please note the following regarding refund timing:

  • Refunds are typically processed within 5–10 business days after we receive and inspect the returned merchandise.
  • Depending on your financial institution, it may take an additional 5–10 business days for the refund to appear in your account.
  • If you have not received your refund within the expected timeframe, please first check your bank account or contact your credit card company, as processing times vary by institution.
  • If you have completed these steps and still have not received your refund, please contact us at content@projvex.shop or 5055888854.

Refunds are issued to the original payment method used at the time of purchase. Projvex does not issue refunds in the form of cash or check unless required by law or where the original payment method is no longer available.

Partial Refunds

In certain situations, only partial refunds may be granted, including but not limited to:

  • Items showing obvious signs of use, wear, or damage not caused by Projvex or the shipping carrier.
  • Items returned without original packaging, accessories, manuals, or proof of purchase where required.
  • Items returned more than 30 days after delivery, at Projvex's discretion.
  • Items that do not meet the eligibility requirements outlined in this policy.

Non-Returnable Items

Certain products may not qualify for return due to hygiene concerns, customization, clearance status, safety reasons, legal restrictions, or other conditions disclosed at the time of purchase. Non-returnable items include, but are not limited to:

  • Products identified as final sale, clearance, or non-returnable at the time of purchase.
  • Items that have been used, worn, washed, or altered after delivery.
  • Products with missing tags, labels, packaging, or components.
  • Custom or personalized items made to order for a specific customer.
  • Perishable goods, intimate or sanitary items, or hazardous materials where applicable.
  • Downloadable software, digital products, or gift cards.

Products displaying evidence of improper handling, negligence, or unauthorized modifications may become ineligible for refund or return consideration. Products identified as final sale or non-returnable cannot be returned unless they arrive damaged, defective, or incorrect.

Exchanges

Projvex does not offer direct product exchanges. If you wish to exchange an item for a different size, color, or product, you must return the original item in accordance with this Return and Refund Policy and place a new order for the desired item. Once your return is processed and your refund is issued, you may place a new order through our website at projvex.myshopify.com.

To ensure availability of the item you wish to receive, we recommend placing your new order as soon as possible. Projvex cannot guarantee that replacement items will remain in stock during the return and refund process.

Damaged, Defective, or Incorrect Items

Customers who receive damaged, defective, incomplete, or incorrect products should contact Projvex as soon as possible following delivery. Projvex will cover all costs associated with the return and replacement of damaged, defective, or incorrect items. There is no cost to the customer for returning these items.

To report a damaged, defective, or incorrect item, please contact us at:

  • Email: content@projvex.shop
  • Phone: 5055888854

Please provide the following information to expedite your claim:

  • Your order number and purchase details.
  • A description of the issue (damage, defect, or incorrect item).
  • Photographs of the packaging, shipping label, product condition, and any visible damage or defects.
  • Any other relevant information that will help us assess and resolve the issue.

Projvex will review your claim and provide instructions for returning the item at no cost to you. Once we receive the returned item and verify the issue, we will offer a replacement, full refund, or other appropriate resolution based on product availability and your preference. Replacement items, where available, will be shipped to you at no additional charge, typically within 3–5 business days of approval.

Order Cancellation

Customers may request to cancel an order before it has been shipped. Once an order has entered the shipping process, it cannot be cancelled, but it may be returned in accordance with this Return and Refund Policy after delivery.

To request an order cancellation, please contact Projvex as soon as possible at content@projvex.shop or 5055888854. Include your order number and a clear statement that you wish to cancel the order. Projvex will make reasonable efforts to accommodate cancellation requests received before the order ships, but we cannot guarantee that all cancellation requests will be successful due to the speed of our order processing and fulfillment operations.

If your order has already shipped at the time we receive your cancellation request, you will need to refuse delivery or return the item in accordance with the return procedures outlined in this policy. Standard return shipping terms apply unless the cancellation was due to an error on the part of Projvex.

Shipping and Delivery Information

Orders placed with Projvex typically ship within 1–2 business days and are delivered within 3–5 working days from the date of shipment. Shipping within the United States is free—there are no shipping costs for domestic orders. Delivery times are estimates and may vary based on carrier performance, destination, weather, holidays, or other factors beyond Projvex's control.

Customers are responsible for providing accurate and complete shipping information at the time of purchase. Projvex is not responsible for delays or delivery issues caused by incorrect, incomplete, or undeliverable addresses provided by the customer.

Refusal of Delivery

If you refuse delivery of an order, the package will be returned to Projvex. Once we receive the refused shipment, we will process a refund in accordance with this policy. Please note that if you refuse delivery without contacting Projvex in advance, standard return processing times will apply, and you may experience delays in receiving your refund.

Contact Information

If you have any questions, concerns, or requests regarding returns, refunds, exchanges, cancellations, damaged items, or any other aspect of this Return and Refund Policy, please contact Projvex using the following information:

  • Store Name: Projvex
  • Email: content@projvex.shop
  • Phone: 5055888854
  • Address: 7 Buena Vista Ave, Cortlandt Manor, NY 10567, United States
  • Website: projvex.myshopify.com
  • Contact Page: https://Projvex.myshopify.com/pages/contact

Our customer support team works to respond to customer inquiries in a professional and timely manner during standard business operations. We are committed to providing excellent customer service and resolving any issues related to your purchase.

Changes to This Policy

Projvex reserves the right to update, modify, or revise this Return and Refund Policy at any time to reflect changes in our business practices, legal requirements, or operational procedures. Any changes to this policy will be posted on this page with an updated effective date. Customers are encouraged to review this policy periodically to stay informed of any changes. Continued use of the Projvex website and services following the posting of changes constitutes acceptance of those changes.

Governing Law

This Return and Refund Policy is governed by and construed in accordance with the laws of the United States and the State of New York, without regard to its conflict of law principles. Any disputes arising out of or related to this policy or any transactions with Projvex shall be resolved in the state or federal courts located in New York, and customers consent to the exclusive jurisdiction of such courts.

Consumer Rights

This Return and Refund Policy does not affect any statutory rights customers may have under applicable United States federal or state consumer protection laws. Where applicable state law provides consumers with additional rights or protections beyond those described in this policy, such rights remain in full force and effect. Customers in California and other states with specific consumer protection statutes retain all rights provided under those laws, including but not limited to rights under the California Consumer Privacy Act (CCPA) and other applicable regulations.